PERANCANGAN SISTEM INFORMASI PEMESANAN DAN PEMBAYARAN TIKET MOBIL TRAVEL PADA PT. PMTS BERBASIS ANDROID

Abstract

This study aims to design and develop an Android-based information system for travel car ticket booking, payment, and package delivery services at PT. PMTS to support operational digitalization and improve service efficiency. The problem faced by PT. PMTS is the manual paper-based management of ticket bookings, payments, and package status recording, which frequently leads to long queues, recording errors, limited access to real-time seat availability, cash transaction inefficiencies, and a lack of transparency in package tracking information for customers. The software engineering approach used is the Rapid Application Development (RAD) method, comprising Requirement Planning, User Design, Construction, and Cutover phases. Data collection methods include observation, interviews, literature review, and documentation. System modeling tools utilize the Unified Modeling Language (UML), including Use Case Diagrams, Activity Diagrams, and Class Diagrams, designed using Android Studio, MySQL, Figma, and Draw.io. System testing was conducted using the Black Box Testing method to evaluate feature functionality. The results demonstrate that the developed Android-based system successfully provides real-time seat availability and booking history information, seamlessly integrates non-cash payment options via payment gateways, and provides automated real-time package delivery tracking via receipt numbers. This information system effectively enhances operational efficiency, minimizes transaction risks, accelerates service processes, and facilitates seamless information access for both customers and PT. PMTS staff.